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How ndbd Handles Your Personal Information

When you open an account with ndbd and use local payment methods like bKash, Nagad or Rocket, you share personal data with us — and we take that seriously.

Account data collectionbKash, Nagad, Rocket transaction recordsCookie and device dataYour rights over stored dataHow to contact us about your data

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What Data We Collect and Why We Hold It

ndbd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ndbd collects information in three main categories. First, account registration data: your name, email address, mobile number and any identity documents you submit during verification. Second, payment transaction data: when you deposit or withdraw via bKash, Nagad or Rocket, we log the transaction reference, amount and

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timestamp — we do not store your full mobile wallet PIN or password. Third, device and session data: your IP address, browser type, device model and session duration, collected automatically when you load the site or our mobile interface. We use this data to verify your
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identity, process payments, detect unusual account activity and respond to support requests. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors like bKash, Nagad and Rocket is limited to what those processors need to complete your transaction.
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Retention periods vary: account data is held for as long as your account remains active and for a period thereafter as required by applicable rules; session logs are typically retained for a shorter window. Availability of our service and the scope of data obligations both depend
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on local law and your eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security at ndbd

We apply layered security measures to the data stored against your account. Connections to ndbd use SSL encryption, which means data moving between your device and our servers is protected in transit. Your account password is stored in hashed form — we cannot read it, only verify it. Cookie data collected during your session is used for session management and to remember your language and payment preferences; it is not used to build marketing profiles sold to other companies. You can manage cookie preferences through your browser settings at any time.

SSL Encryption in Transit

Every connection between your device and ndbd is encrypted. This covers login, account edits, bKash and Nagad deposit flows and any form submission you make.

Hashed Password Storage

Your password is never stored in plain text. We hold a cryptographic hash only, meaning even our own team cannot retrieve your original password from our records.

Cookie Management

Session cookies keep you logged in across pages. Preference cookies remember your wallet choice — bKash, Nagad or Rocket. You control both through your browser settings.

Data Retention and Deletion

Active account data is held while your account is open. After closure, we retain records for the period required under applicable rules, then delete or anonymise them.

DATA REQUEST CHANNELS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold on your account, you can reach our team through any of the channels below. When contacting us about a data request, include your registered mobile number and the type of request so we can route it to the right team without delay. Response times vary based on request complexity, but we aim to acknowledge every data-related message we receive.

Team online

Live Chat

Start a chat session directly from your account dashboard. Identify your request as a privacy or data query so the agent can escalate it correctly.

Email Support

Send your data access or deletion request to our support email. Include your registered mobile number and a short description of what you need changed or removed.

Account Help Centre

The Help Centre inside your account has a dedicated privacy request form. Fill in the form, select your request type and submit — we log it with a reference number.

Common Questions About Your Data on ndbd

These are the questions we hear most often from account holders in Bangladesh about how their data is collected, stored and managed. If your question is not covered here, use the live chat or email channel listed above.

We collect your name, mobile number, email address and any identity documents submitted during account verification. Device data like your IP address and browser type is also logged automatically on each session.

No. We only record transaction references, amounts and timestamps from your mobile wallet payments. Your actual wallet PIN or password never passes through our systems and is held solely by the respective payment provider.

Yes. Submit a deletion request via the privacy form in your account Help Centre or through email support. We process requests in line with applicable rules — some records must be retained for a defined period before deletion.

Log into your account and use the privacy request form in the Help Centre. Select the data access option and submit. We will respond with a summary of the data categories we hold against your account.

We share data only with payment processors like bKash, Nagad and Rocket — and only the details needed to complete your transaction. We do not sell your data to advertisers or unrelated third parties.

Session cookies keep you logged in. Preference cookies remember your chosen wallet method. You can adjust or block cookies through your browser settings; note that disabling session cookies may affect how your account loads.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How ndbd Handles Your Personal Information

Data Handling, Cookies and Account Security at ndbd

SSL Encryption in Transit

Hashed Password Storage

Cookie Management

Data Retention and Deletion

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Help Centre

Common Questions About Your Data on ndbd

01 What personal data does ndbd collect when I open an account?

02 Does ndbd store my bKash, Nagad or Rocket PIN or password?

03 Can I ask ndbd to delete my personal data?

04 How do I access the data ndbd holds about me?

05 Does ndbd share my data with third parties?

06 How does ndbd use cookies and can I turn them off?

Privacy Policy

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